Having your car breakdown suddenly can be stressful to say the least. And since most drivers rarely, if ever, have had to deal with towing or roadside service providers, they’re unprepared on what to ask in order to get the best service and prices.
Cut down your stress level and be sure to ask some basic questions to any potential roadside service provider should a unexpected breakdown occur.
How Soon Can You Get Here?
You won’t want to wait a long time for your towing service to arrive, especially if the weather is cold. Check to see how quickly they will be able to get to you. Try to find someone that will be able to assist you right away.
Some towing companies are able to reach people very quickly. Other towing services have a very long waiting list. Don’t hire a towing company unless you know how long you are going to be waiting. Find a company that can help you in a timely manner.
How Much Do You Charge?
You don’t want to be hit with sticker shock when your towing service asks you for payment. You should know what you are going to be paying before you agree to work with someone. You should ask about pricing ahead of time.
Find out how much these companies charge for their services. Check to see if there are any additional fees. If you know exactly what they charge, you’ll be able to compare their rates to the rates charged by other services.
Do You Have Experience?
It’s very easy to damage a car while towing it. If your car has already broken down, towing it to a mechanic could actually make the problem worse. That’s why you should try to hire someone that knows what they are doing. The more experience they have, the better.
If a towing company is brand new, they may not understand how to properly tow vehicles. It’s possible that they could make a big mistake. Don’t let them make mistakes with your car. Make sure they handle things in the best possible way.
Are Your Customers Happy With The Service You Offer?
Before you agree to work with a towing company, you should find out what their previous customers have to say. Do they have a record of strong customer service? Can they provide references from customers that they have worked with in the past?
You don’t need to check up on a long list of references before you commit to hiring a towing company. However, it is a good idea to make sure they have done great work for a few of their other customers. Try to find a company that has a strong track record. Check to see what some of their former customers have to say.
If you need to work with a towing company, you need to hire the right towing company. As long as you ask these questions, you’ll be able to find someone that can take your vehicle to an auto shop. You’ll be able to put this problem behind you.
Why Choose Portland’s 24-7 Towing Service?
With over 50 combined years of towing service experience, the 24-7 Towing Team is comprised of dedicated, trained towing professionals whose prime focus is to proudly serve the Portland and Vancouver metro area’s tow truck requests.
We’re fully licensed, bonded and insured in both Oregon and Washington and – as the name implies – available on a 24/7 basis with our versatile selection of tow trucks and service equipment to address your unique towing service needs.
Give us a call today at (503) 468-5090 and a knowledgeable representative on our 24-7 Towing Team will be happy to help.